Shipping Policy
Powertrain Motor Group LLC provides reliable parcel delivery across the contiguous United States.
Powertrain Motor Group LLC
149 Bluefield Ave, Deltona, FL 32738, USA
Delivery Locations
We ship to physical addresses within the 48 contiguous United States. We do not currently ship to APO/FPO addresses, PO boxes, or international destinations outside the USA.
Handling & Dispatch Time
Orders are processed and packaged within 1 to 2 business days following payment confirmation, excluding federal holidays and weekends.
Shipping Rates & Delivery Estimates
Standard ground carrier transit estimates range from 3 to 7 business days depending on delivery proximity from our dispatch facility. Shipping charges are calculated at checkout based on package weight, dimensions, and destination zip code.
Shipment Tracking
Direct tracking numbers from USPS, UPS, or FedEx are automatically transmitted via email once the carrier scans custody of your package.
Damaged Shipments in Transit
If your package arrives visibly crushed or compromised, photograph the exterior box prior to opening and notify Powertrain Motor Group LLC at PowertrainMotorGroup@proton.me within 48 hours to initiate a carrier claim.
Return & Refund Policy
Clear guidelines on component returns, compatibility verification, and refund disbursements.
Customers may request a return within 30 days from confirmed carrier delivery date. All returned merchandise must remain in brand-new, uninstalled condition with intact original packaging, protective caps, and wiring harnesses.
Incorrect Parts & Compatibility Responsibility
The purchaser is responsible for confirming mechanical compatibility and OEM part numbers prior to ordering. If an incorrect part is ordered, the customer is responsible for return shipping costs. If Powertrain Motor Group LLC ships an item differing from your invoice, we provide a prepaid return label.
Installed or Used Components
We enforce a strict zero-tolerance policy on installed components. Any item that shows evidence of thread engagement, fuel residue, carbon soot, electrical connection marks, or physical mounting cannot be refunded and will be returned at the buyer's expense.
Upon receipt and physical inspection at our facility, refunds are processed within 3 to 5 business days to the original payment method. Outward shipping charges are non-refundable.
Powertrain Motor Group LLC
Cancellation Policy
Procedures for modifying or canceling orders prior to warehouse dispatch.
Orders are queued rapidly for precision packaging. Time-to-dispatch is critical for cancellation requests.
Cancelling Before Shipment
If you need to cancel an order, submit an urgent request to PowertrainMotorGroup@proton.me or call +1 (818) 746-3668 immediately. If your order has not yet entered the physical picking and packing queue, we will cancel the transaction and issue an immediate 100% refund.
Cancelling After Shipment
Once an order has been assigned a tracking number and transferred to the carrier, it cannot be intercepted or cancelled. In such cases, the customer must accept the package and initiate a standard return subject to our Return & Refund Policy. Refusing shipment at delivery may incur return freight deductions.
How Powertrain Motor Group LLC handles, safeguards, and respects your commercial data.
Information We Collect
We collect customer names, shipping addresses, billing addresses, email addresses, phone numbers, and vehicle details required to fulfill parts orders and process fitment inquiries.
Payment Data Security
All payment card processing is performed through secure, PCI-DSS compliant third-party payment gateways. Powertrain Motor Group LLC never stores or retains full credit card numbers or security CVV codes on our servers.
Cookies & Analytics
We use essential session cookies to preserve shopping cart contents and support guest checkout authentication. Performance analytics are utilized solely to optimize catalogue navigation and server response times.
Data Sharing & Third Parties
We do not sell, rent, or trade your personal information. Data is shared exclusively with necessary operational partners: payment processors, warehouse fulfilment personnel, and delivery shipping carriers (e.g. UPS, FedEx, USPS).
Your Rights & Choices
You may request access to, correction of, or deletion of your personal account data by submitting a written request to PowertrainMotorGroup@proton.me.
Powertrain Motor Group LLC
Terms & Conditions
Legal terms governing website access, part purchases, and commercial transactions.
Use of the Site
Use of the Site
By browsing or purchasing from this website, you agree to comply with all applicable federal, state, and local laws and to abide by these Terms & Conditions.
Catalog Listings & Orders
Demonstration Listings & Pricing Accuracy
Merchandise marked as demonstration listings represents catalog product templates with estimated pricing and specifications. While we make every effort to display accurate specifications, errors in price or availability are subject to correction prior to order acceptance.
Orders & Acceptance
Order receipt confirmation emails do not constitute legal acceptance of an order. We reserve the right to decline, cancel, or limit order quantities at our sole discretion.
Fitment & Liability
Customer Fitment Responsibility
The customer bears primary responsibility for confirming vehicle compatibility, engine code matching, and OEM part cross-referencing. Powertrain Motor Group LLC shall not be held liable for labor charges, installation fees, or towing expenses resulting from an incorrectly ordered or misdiagnosed part.
Limitation of Liability
To the maximum extent permitted by law, Powertrain Motor Group LLC shall not be liable for indirect, incidental, punitive, or consequential damages arising from component installation, usage, or mechanical failure. Our total liability is strictly limited to the purchase price paid for the component.
Jurisdiction & Law
Governing Law — State of Florida
These Terms & Conditions and all commercial transactions shall be governed by, construed, and enforced in accordance with the laws of the State of Florida, without regard to its conflict of law principles. Any legal action arising hereunder shall be filed exclusively in the state or federal courts situated in Volusia County, Florida.
Powertrain Motor Group LLC
Emissions Compliance Notice
Mandatory statutory notice regarding emissions components, clean air regulations, and lawful vehicle maintenance.
Certain states, including California, New York, Maine, and others adopting California Air Resources Board (CARB) regulations, prohibit the sale, installation, or use of aftermarket catalytic converters or emissions components unless certified by an Executive Order (EO). Customers are strictly responsible for checking state-specific compliance for their registered vehicle before placing an order.
Lawful Replacement & Repair Use Only
Every part sold by Powertrain Motor Group LLC is intended exclusively for lawful direct-fit replacement of worn, damaged, or defective original equipment.